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Welcome to the website of The Strand Medical Group

Based in Goring-by-Sea, we are a 6 Doctor strong GP Practice offering GP and Nurse consultations and a variety of other primary health care services.

Please use the navigation system or the 'quick visual links' below to find out more about our practice, the clinics and services we offer to our patients. View more about our opening hours, our appointment system, how to order repeat prescriptions and a wealth of other useful information. 


GDPR (General Data Protection Regulations)

Your Privacy Matters

Data privacy has never been more important, and in light of a new regulation coming into effect across the EU on the 25th May 2018, The Strand Medical Group commits to remain to be clear, precise and to use plain language when relating to privacy.

This new law is built around the principles of transparency and control, something The Strand Medical Group has always upheld.

The Strand Medical Group recognises the need for an appropriate balance between openness and confidentiality in the management and use of information. The Strand Medical Group fully supports the principles of corporate governance and recognises its public accountability, but equally places importance on the confidentiality of, and the security arrangements to safeguard, both personal information about patients and staff and commercially sensitive information. The Strand Medical Group also recognises the need to share patient information with other health organisations and other agencies in a controlled manner consistent with the interests of the patient and, in some circumstances, the public interest.

The Strand Medical Group believes that accurate, timely and relevant information is essential to deliver the highest quality health care. As such it is the responsibility of all clinicians and managers to ensure and promote the quality of information and to actively use information in decision making processes.

The Strand keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoirs reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.

GPs have always delegated tasks and responsibilities to others that work with them in their surgeries, on average an NHS GP has between 1,500 to 2,500 patients for whom he or she is accountable. It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominantly within the surgery but occasionally with outside organisations.

If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.

Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law.

People who have access to your information will only normally have access to that which they need to fulfil their roles, for instance admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments, the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent contacts whilst the GP you see or speak to will normally have access to everything in your record.

You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests.

If you require more information, or would like to view our privacy notices please ask a member of the team. (Privacy notices available from 25th May 2018)


New Premises

We are delighted to announce that after years of deliberation, discussion and uncertainty we are finally able to announce that the Strand Surgery will relocate to purpose built premises just a stones throw away across the road on the site of the former Lloyds Building.

The new premises will offer both patients and staff an up to date working environment.

It is anticipated that the move will happen early 2019. We intend to hold an open evening to discuss the new building in due course. A special thank you must go to Sir Peter Bottomley and the PPG members, all of whom worked tirelessly to promote the need for relocation.

Watch this space for more details. 


 

APPOINTMENT SYSTEM

CLINICS & SERVICES

ONLINE SERVICES

appointments at the strand surgery
Essential information on our appointment booking and cancellation service.
 
clinics and servicesFind out the many clinics and services that Strand Medical Group offers patients.
  online services for patients of strand practice
Order prescriptions, book and cancel appointments and update personal info.
         

REPEAT PRESCRIPTIONS

 

FORMS & DOCUMENTS

 

PATIENT FEEDBACK

repeat prescriptions
Information on how to obtain your repeat scripts and our online ordering system.
  clinics and services
Patient forms and documents are available to download here.
  Patient feedback
Please follow this link to be able to see and offer us your feedback.
         

REGISTERING WITH US

 

PRACTICE STAFF

 

PRACTICE POLICIES

Registering with strand medical groupHow to register with The Strand and links to the patient registration forms.
 
practice staffRead more about the Doctors and other Medical Staff at Strand Medical Group.
 
practice policiesPlease read our practice policies including privacy, confidentiality and zero tolerance.

Accessible Information Standard

The practice is part of the NHS England campaign to make our communications more accessible to our patients.  If you need our communications with you to be in a different format, please get in touch with the practice and we will do our very best to satisfy your needs.

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. More specifically, that information provided by the Strand is available in whatever method is required by our patients.

Further information can be obtained by reading this leaflet (PDF)

Should you have any communication needs, or know of a patient who needs support, please let the practice know and we will look to assist, whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, or sending information via email or braille.

Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo

Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.

Please do not hesitate to contact the practice if you have any questions.


Patient Participation Group

Upcoming events - PPG Awareness Week, 4-9 June 2018

The Strand PPG Newsletter - November 2017


Named Accountable GP

The Practice now provides every patient with a named GP who will have overall responsibility for the care and support that our surgery provides to you. This does not prevent you from seeing any GP in the Practice as you currently do. Please do bear in mind that your named Doctor will not always be available to see or speak to you, you may be seen by or speak to an alternative Doctor.

 If you would like to know the name of your accountable GP, please ask at the Reception desk or alternatively call the surgery on 01903 243351 in afternoon hours only.


Friends and Family Feedback

We are actively encouraging our patients to participate in feedback of their care by the Practice.

Please take time to visit the iWantGreatCare website and leave your feedback. Thank You!

Click on the picture below to open the link:

 Friends and family Feedback


Bank Holiday Closure in 2018

Closed all day: New Year's Day January 1st, Good Friday March 30th, Easter Monday April 2nd, Early May Bank Holiday May 7th, Spring Bank Holiday May 28th, Summer Bank Holiday August 27th, Christmas Day and Boxing Day 25th and 26th December, New Year's Day 1st January 2019.

During these days if you need medical assistance please call 111. Thank you.


Surgery Closed for Training - 6th June, 12:30 - 17:30

In order to improve the service we provide for you - our patients - we will be closed on the afternoon of 6th June for training.

There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 07903 325674

We have taken extra steps to make sure we can see as many patients as possible during the morning on the 6th June and we will re-open at 17:30 the same day.

We apologise for any inconvenience caused but hope that you can understand the importance of this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.

Please remember A&E is only for patients requiring accident and emergency care, for serious and life threatening conditions. Please use the number above if you have concerns about your health on this afternoon and only use A&E in an emergency.


Patient Surveys

We are currently preparing a new patient survey.

We would like to thank all patients who participated in last year's Patient Survey. You can view the results by clicking on this link:  Survey Results

Your feedback is extremely helpful and valued and will help us to shape future services.


Important Information Regarding Your Data

PLANS/STATEMENT OF INTENT 2016 - 2017

Patient Data has now been uploaded to the Summary Care Record unless patients have specifically opted out of this scheme. Patients records are collected electronically via the GP2GP electronic system wherever possible when a patient registers with the Practice. Patients can already request prescriptions on line and make appointments on line, however, we will also be enabling in the future on line access to part of your medical record if you would like to view this. In the meantime, should you wish to view your medical record then this request needs to be put in writing to the practice manager and please note there will be a charge made for this. Feedback about the practice will also be available shortly on line but currently available on NHS choices or by email to the practice manager or forms available in reception at the practice.

Please refer to the information links below:

- Data Sharing Document for you to read

- Better information means better care 

- Download an Opt-out form

NHS UK Department of Health NHS West Sussex
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