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complaints procedureComplaints Procedure

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria. Our practice Complaints Leaflet gives details of the complaints process and is available from Front Desk or as a download below. Our aim is to give you the highest possible standard of service and we will endeavour to resolve your problem as quickly as possible.-

Download our Comments and Complaints Leaflet here (PDF - 152Kb)

You can also explore pursuing your complaint with the bodies below if you are not satisfied with our response:

Healthwatch West Sussex

Healthwatch West Sussex is an Independent Health Complaints Advocacy Service (IHCAS). Healthwatch West Sussex exists to make health and care services work for the people who use them. They give people across West Sussex the opportunity to have their say about health and care services. Healthwatch are an independent organisation but have a statutory voice, meaning commissioners and providers have to listen to them.

Telephone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Write to: Healthwatch West Sussex, The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW
Website: www.healthwatchwestsussex.co.uk

Complaining to the Health Services Ombudsman

We hope that if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.

If you remain unhappy after local resolution and independent review then you can complain to the Health Service Ombudsman. The ombudsman is completely independent of the NHS and Government. You can contact the ombudsman at:

Millbank Tower,
Millbank
London
SW1P 4QP

Calll: 0845 015 4033
Email: phso.enquiries@ombudsman.org.uk 
Website: www.ombudsman.org.uk

NHS UK Department of Health NHS West Sussex
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